Wayne State University increased payment plans by 31% with Transact by expanding solutions and merging under one vendor
Consolidate student account services under one platform to streamline payments and enhance the student experience.
Unified dashboard enhances student experience
Replaced a fragmented e-bill system with a unified Transact dashboard—making student billing simpler and more streamlined
In-house payment flexibility
Wayne State expanded Transact, adding flexible, in-house payment plans and better support for international students.
Streamlined administrative processes
Reduce administrative workload with unified payment management and direct transaction posting across departments.
"We previously outsourced 1098-T and had multiple vendors for student account processes. By consolidating with Transact, we integrated payments, 1098-T, e-bills, 529, and international payments into one environment — making a huge difference for our students."
Patrick Beirne
Senior Director of Bursar and Student Financial Services Area, Wayne State University
About Wayne State University
Wayne State University is a public research university located in Detroit, Michigan, serving over 24,000 students. Known for its strong commitment to urban research and community engagement, it offers more than 350 academic programs across 13 schools and colleges.
The Challenge
Before Patrick Beirne joined Wayne State, the university relied on multiple vendor partnerships, each using different processes to collect revenue—particularly for payment plan enrollments.
Multiple vendors managing different parts of the process
Inconsistent systems causing confusion for students and staff
Limited support for international and 529 payments
Revenue from payment plans was outsourced and not benefiting the university directly
Administrative inefficiencies in posting, reconciling, and reviewing transactions
"We didn't want to outsource the revenue to another entity."
Wayne State needed a centralized, customizable solution that better served students and allowed the university to retain and manage its own revenue.
The Results
The impact of Transact's solution was immediate and measurable:
31% increase
In payment plan enrollment compared to the previous vendor's 3-year average
Revenue Stays In-House
Funds now support departmental reorganization
Faster Operations
Manual tasks like posting and reconciliation are now automated
Simplified Student Billing
Branded, user-friendly system improves clarity and access
"This has been a game changer for our students…Transact simplifies everything for us. Our cashier’s office no longer has to handle posting, reconciling, and reviewing activities. Instead, we can just collect deposit bags from various departments since they handle the posting themselves. Having one partner that covers everything we need has been invaluable."
- Patrick Beirne
This transformation demonstrates how the right payment platform can support both operational efficiency and a better student journey.
Get a tour of our Transact Integrated Payment solutions—built for the higher education industry
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